Kasetech IT Outsourcing Services
Our Services
Level 2 Support - On-site IT Help and Support
Level 1 Support: IT Helpdesk and Remote Support
Get 24/7 access to our team of highly trained IT Helpdesk Engineers for fast and efficient remote issue resolution.
Services | Description |
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Instant Remote Support | Quick issue resolution through advanced diagnostic tools and expert troubleshooting. |
Comprehensive Activity Reports | Detailed summaries of IT support activities and logged cases for full transparency. |
Real-Time Service Updates | Consistent email notifications keeping you informed on the progress and status of your IT cases.
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Centralized Ticketing System | A unified case management system to efficiently track and monitor all logged support requests. |
Dedicated IT Helpdesk | A single point of contact for all IT support requests, ensuring seamless assistance.
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Level 2 Support: On-site IT Help and Support
Our Level 2 Support provides expert on-site IT assistance for issues that require hands-on troubleshooting. Whether it's hardware setup, network issues, or system diagnostics, our skilled technicians ensure fast and efficient resolution to keep your business running smoothly.
Services | Description |
|---|---|
IT Equipment Repair & Recovery | Fast and efficient repair services to restore IT equipment functionality. |
Equipment Health Checks | Professional diagnostics to identify and resolve hardware issues. |
Proactive Maintenance | Scheduled maintenance to ensure IT systems remain in peak condition. |
Global IT Collaboration | Aligning with international IT teams to implement strategies and execute IT projects efficiently. |
Third-Party Vendor Management | Coordination with external vendors to escalate and resolve IT issues effectively. |
End-User Support & Training | On-site assistance for IT incidents, including user communication and training. |
On-Site Troubleshooting | Hands-on diagnostics and issue resolution directly at the user's desk. |
Effective Vendor Management Services
Effective vendor management enhances service quality, reduces risks, and optimizes costs. We help you streamline IT vendor contracts, eliminate redundancies, minimize disruptions, and improve vendor performance—so you can focus on your core business.
Core Services
Vendor Performance Management
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Evaluate vendor performance through SLA and KPI assessments to ensure service quality.
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Establish frameworks for continuous improvement and future optimization.
Post-Sales Service Support Coordination
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Identify and resolve issues by working with the right vendors.
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Proactively manage vendors for quick problem resolution.
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Secure service level credits or other remedies when vendor performance falls short.
Procurement Consultancy & Coordination
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Assess vendors and technology solutions to align with business goals.
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Define and develop technology requirements.
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Manage the RFQ process efficiently.
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Oversee technology implementation for smooth deployment.
IT Talent Management and Outsourcing
Access a team of highly skilled IT professionals, advanced toolsets, and expert management for both short-term and long-term IT staffing needs.
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For a fully outsourced IT solution, we can manage your entire IT staffing, training, backfill, payroll, and personnel needs—allowing you to focus on your core business.​
Each professional you engage is backed by Kasetech’s full technical team and resources, ensuring exceptional service and support.
Our Services Include:
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Onsite & Remote IT Support – Flexible augmentation to meet your business needs.
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Expert IT Professionals – Skilled engineers and consultants for seamless operations.
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Flexible Engagements – Short-term and long-term solutions tailored to your requirements.
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Scalable Outsourcing – From supplementary support to full-service IT management.
IT Equipment and Asset Management
Let us streamline the lifecycle management of your IT hardware and software assets, ensuring you make informed strategic decisions. With specialized tools, advanced solutions, and structured processes, we help you save time and costs by tracking assets and providing clear insights into their value to your business.
Services Offered | Benefits |
|---|---|
IT Asset Disposal | Ensures secure, compliant, and environmentally responsible disposal of outdated assets. |
Procurement Management | Streamlines purchasing, ensuring cost-effective asset acquisition. |
Warranty Management | Helps track warranties to maximize coverage and reduce repair costs. |
Barcode Tagging and Discovery | Simplifies asset cataloging and enhances inventory accuracy. |
Asset Schedule Maintenance | Ensures timely servicing and prolongs asset lifespan. |
RFID Tagging and Discovery | Enables real-time tracking and quick identification of IT assets. |
IT License and Regulatory Consulting
Gain access to our IT license management experts to ensure compliance with regulations, fulfill commercial obligations, and optimize costs. We help you develop an effective IT licensing strategy aligned with your business and technology needs.
Our Services Include:
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Customized IT Licensing Strategies – Tailored IT licensing solutions to fit your business needs and ensure cost-efficiency.
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Expert Licensing Consultation – Get expert guidance to navigate the complexities of IT licensing and make informed decisions.
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License Discovery & Optimization – Maximize your software investments by uncovering and optimizing your existing licenses.
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Compliance Audits & Risk Mitigation – Mitigate risks and stay compliant with thorough audits and proactive IT license management.
Risks of Poor Management of IT Licensing
Financial Loss
Overspending
Legal Consequences
Reputational Embarrassment
Risks of Poor Management of IT Licensing
Optimise IT Assets
Accurate Budgeting
Resolve Non-compliance
Cost Efficiency
IT Infrastructure Management
We specialize in managing both cloud and on-premise IT infrastructures, ensuring optimal performance and reliability. Our comprehensive service offerings and extensive product knowledge provide a seamless experience, minimizing downtime and enhancing operational efficiency. With us as your trusted partner, you can focus on your core business while we handle the complexities of IT management.
The Whole Package
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Execution and monitoring of backup operations
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Change request management
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Server support
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Provisioning of network resources for new users and equipment
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Emergency recovery services
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Routine onsite maintenance, updates, and patches
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Scheduled equipment maintenance and reboots
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Network traffic monitoring
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Infrastructure diagram updates
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Daily operation monitoring and administration
